Missed Pickup Policy

Picking up orders on site is an important part of our process efficiency. We understand there could be an emergency which prevents that from happening. If you are unable to come in person, we recommend you try the following:

• Send a friend, neighbor or family member to the pick up location (You can forward the reminder text to the so they'll have the time and place)
• Contact askcassie@foodandmeatcoop.com to be connected to your Site Lead directly and see if they can help (arrangements need to be made prior to pickup)

If arrangements have not been made prior to pickup or delivery your orders will be returned to our warehouse for a $20 hold over fee. Your order will be available for pickup at our next pickup event. If your missed pickup items are fresh, they may be frozen to ensure no spoilage happens before you can get your items.

Though we don't ever want to see you miss out on the food order you've placed, if you need to cancel, please read through the Refund Policy found here: REFUND POLICY then contact us at askcassie@foodandmeatcoop.com and let us know which refund option you choose.

Please note that we do everything in our power to make sure your customer experience is awesome.

Read more on our How It Works page